IT MANAGER

LONDON/LEEDS/WFH
SALARY: UP TO 65K

Seeking an experienced IT Manager, who will report into the Operations Director. The role is being established to allow for the retirement of the existing IT Manager and to update, improve and futureproof IT Infrastructure. We are seeking an experienced IT Manager, who is interested in leading this important technical role, building out a team and guiding the Company into a more resilient and secure position as it continues to grow.

RESPONSIBILITIES

• System Maintenance: Maintenance and monitoring of computer systems, networks, and servers. Servers and dependencies updates, security patches, critical bug fixes, and pen test setup and reviews. Performing routine checks, backups, and updates to ensure system reliability and data integrity.
• Documentation and Reporting: Maintaining accurate records and documentation related to IT support activities, including hardware and software inventory security, Migration, data domains and user manuals. Preparing reports on system performance, trends, and recurring issues.
• IT Security: Implement and enforcing IT security policies and procedures. Monitoring for potential security breaches or vulnerabilities so that the appropriate action is taken to mitigate risks. Administration of security systems, such as firewalls, antivirus software, and access controls.
• Account Management: Creation, modification, and deletion of user accounts and access privileges. Managing user authentication and password resets. Ensuring user accounts are properly maintained and comply with security policies and reporting on all changes.
• User Support: Responding to user inquiries and providing technical assistance and support via phone, email, or in-person. Troubleshooting hardware, software, and network issues, and resolving them in a timely manner. Logging and tracking support to ensure timely resolution.
• Collaboration and Coordination: Collaborating with other IT team members to resolve complex technical issues and implement IT projects. Coordinating with external vendors or service providers as necessary.

REQUIREMENTS

• A relevant IT-university degree, although candidates with other suitable/equivalent
• experience will be considered. Solid understanding of server systems, hardware, software,
• and networks including Windows and Linux.
• Strong troubleshooting and problem-solving skills.
• Good knowledge of computer hardware components, common operating systems (e.g.,
  Windows, macOS) and software (e.g., Microsoft Office, Azure, Adobe etc).
• Basic knowledge of network protocols, LAN/WAN configurations, and TCP/IP fundamentals.
• Communication and interpersonal skills.
• Ability to work effectively in a team and provide support to end-users with varying levels
  of technical proficiency.
• Strong attention to detail and ability to prioritise tasks in a fast-paced environment.
• Commitment to maintaining confidentiality and data security in all systems.
• Ability to contribute towards standards and accreditations such as ISO 27001 and Cyber
  Essentials.

We encourage applications from all walks of life to join our industries of communications and sustainability. As a business, we constantly strive to be a more diverse workplace, to grow both commercially and culturally. We also encourage applications from candidates who do not feel that they meet all the criteria, but have a passion for communications/sustainability and an eagerness to learn.

OTHER INFORMATION
There will be a six-month probationary period to allow time for the candidate to “bed in”. There will be regular catch ups held with the Operations Director and, on occasion and as needed, the Managing Director and Finance & HR Director.

BENEFITS

• We operate a flexible approach to hybrid working which allows our team to combine working
  in the office with working from home. We work with our team members to ensure they have
  the right equipment, set up and support to successfully work from home, from onboarding
  and throughout their career with the company. Given the nature of the IT Manager role,
  we would require the successful candidate to work 3-4 days in the London office and be
  able to travel to the Leeds office on occasion/when required.
• We also operate a core hours policy whereby there are set times when everyone must be
  working onsite in the office/at home/out visiting clients/suppliers and the rest of the
  working hours are flexible, so employees can log on to work wherever they are and
  whenever they are able to work.
• Training and mentoring programme
• 31.5 days’ annual holiday entitlement – includes birthday day off, 2 days (16 hours) of
  personal time and Christmas office shutdown – plus all bank holidays
• Charity/volunteering day incentive
• Workplace pension scheme
• Annual eye test and contribution towards eyewear
• Profit share scheme*
• Private health cover*
• Free income protection*
• Perkbox freebies and discounts*
• Subsidised health and wellbeing membership*
• Cycle to work scheme*
  
  *Benefits eligible after six-month probationary period.